Question 1

How can I manage marketing communications?

Accepted Answer

Want to stay in the loop about our awesome bonuses and promotions? You can easily update your marketing preferences by going to [My account](https://www.blingi.com/en/account) > **My Profile** > scroll down to **Marketing Consents**.

We definitely recommend opting in so you don't miss out on any of our generous offers(they're seriously good!). Plus, all our offers have an expiry date, so you'll want to make sure you get those SMSes or emails so you can grab some extra value.

Don't worry, we promise not to spam your inbox! We only send out the good stuff – think exciting offers and important info about your account. And rest assured, [Blingi Instant Casino](https://www.blingi.com/en) will never share your information with any third parties.

Question 2

I don't remember if I have an account with Blingi. How do I check?

Accepted Answer

Not sure if you've already joined the Blingi party? No worries! Just try logging in with your bank credentials. If you have an account, you'll be logged straight in. If not, you'll be whisked away to our super-easy [registration page](https://www.blingi.com/en/register) where you can create a new account in a flash.

Question 3

How do I open an account at Blingi?

Accepted Answer

Opening an account at [Blingi Instant Casino](https://www.blingi.com/en) is lightning fast! We're a pay-and-play casino, so you can skip the boring forms. Just use your bank account to register and log in. You'll go through a standard bank verification process using your social security number – just follow the easy steps on the screen. Our system will automatically grab all the necessary info from your verification, so you can get straight to the action. Easy peasy!

Question 4

Can I open more than one account at Blingi?

Accepted Answer

No, you cannot. As clearly stated in our [Terms & Conditions](https://www.blingi.com/en/info/terms-and-conditions), each player is allowed only one account. Also, your registration is linked to your social security number, so even if you attempt to log in with a different bank, our system will automatically recognize your details and direct you back to your existing Blingi account.

Question 5

Can I permanently close my Blingi account?

Accepted Answer

You can’t close your account directly through the Blingi website. If you’d like to close it, please reach out to our Customer Support team via email at [support@blingi.com](mailto:support@blingi.com) and provide your reasons for the request.

Alternatively, if you prefer, you can activate a self-exclusion for a specific period directly from your account under [My limits](https://www.blingi.com/en/account/limits).

Keep in mind that if you do close your account, you usually won't be able to create another one with Blingi.

Question 6

How does Cashback work at Blingi?

Accepted Answer

There are two ways to earn Cashback at Blingi, depending on whether you have a regular player account or a Blingi Extra account. ### Regular Blingi Accounts With a standard Blingi account, just play your favorite games and keep an eye out for Cashback Chips in the My Rewards section of your account. We also have special promotions where you can earn even more Cashback. You'll need at least €1 in Cashback for it to be added to your Blingi account. Cashback is given as Bonus Money with a [35x wagering requirement](https://www.blingi.com/en/info/bonus-terms). Here's the formula for how we calculate Cashback: (Real Money + Bonus Money bets) - (Real Money + Bonus Money wins) - bonus granted - jackpot contribution + (bonus forfeited + bonus auto-forfeited + bonus expired). ### Blingi VIP Members If you're a Blingi [VIP player](https://www.blingi.com/en/vip), you earn Cashback as you play, all the time! The more you play, the more Cashback you get, up to 20%! For Blingi VIP Members, Cashback is paid out every week, starting at a minimum of €10, from midnight UTC on Friday to 23:59 UTC the next Thursday. Plus, it comes with a **super-low 1x wagering requirement**.

Question 7

When do I receive bonuses at Blingi?

Accepted Answer

At [Blingi Casino](https://www.blingi.com/en/), every spin comes with a little extra excitment. From your very first deposit to every session that follows, we keep your play  fun, and exciting.

Your adventure begins with our  [Welcome Offer](https://www.blingi.com/en/bonus/welcome-bonus/) — get **250** with your first **€20 deposit**, plus up to **20% Daily Cashback** to keep your balance feeling fresh. It’s the perfect start for players who love rewards that arrive right when they’re needed.

And it don’t stop there. Blingi Casino keeps your play topped up with:

- **Daily Cashback** up to 20 % — automatically credited the following day
- **Reload Bonuses** to boost deposits
- **Surprise Free Spins** on tasty top-tier slots

### Need more information?

For more details on everything we offer, check out our full [Bonuses page](https://www.blingi.com/en/bonus/).

Before claiming any rewards, be sure to read through our [Bonus Terms](https://www.blingi.com/en/bonus-terms) for important info on wagering requirements, expiry times, and eligible games.

Need a hand? Our [Customer Support](https://www.blingi.com/en/support) team is available 24/7 to assist.

Question 8

How do I claim my rewards?

Accepted Answer

When you have a reward waiting for you at Blingi, you'll see a "rewards card" in the [Rewards](https://www.blingi.com/en/account/rewards) section of your Profile. These rewards usually expire within 24 hours, so don't wait too long! To activate a reward, all you have to do is click on the card. If you get a Free Spins reward, the card will have a "Play Now" button that takes you straight to the game.

Want to learn more about our casino bonuses? Check out our [Bonus](https://www.blingi.com/en/bonus) page.

Question 9

What kind of rewards will I receive at Blingi?

Accepted Answer

At [Blingi Casino](https://www.blingi.com/en/), the fun never slows down. Every spin, every bet, and every visit is sprinkled with rewards that keep things exciting, thrilling, and full of life.

From your very first deposit to every game that follows, we make sure there’s always a little something extra waiting for you.

New players can start their journey with our [Welcome Offer](https://www.blingi.com/en/bonus/welcome-bonus/) — **250 Free Spins** spread over five days when you deposit just **€20 or more**.

It’s the perfect way to sample our most popular online slots and get a taste of what makes Blingi so irresistible.

And once you’ve joined the fun, we’ll keep your play deliciously rewarding with:

- **Daily Cashback** up to 20%
- **Reload Bonuses** to sweeten your deposits
- **Free Spins on deposit** to keep the reels spinning

### Need more information?

Want all the details? Visit our full [Bonuses page](https://www.blingi.com/en/bonus/) to explore everything on offer.

Before claiming any rewards, please read our [Bonus Terms](https://www.blingi.com/en/bonus-terms) for important information on wagering requirements, expiry times, and eligible games.

Need a hand? Our [Customer Support](https://www.blingi.com/en/support) team is online 24/7 and always happy to help.

Question 10

What happens if I lose my Internet connection while playing?

Accepted Answer

If you get disconnected during a spin or round, don't worry! You'll only lose potential winnings if your connection comes back. All game sessions are saved, and the system will automatically finish the round or spin for you. You won't see the animation, but you'll still get the result.

For example, if you're in the middle of a Free Spins round and lose connection, you might see a bigger account balance when you reconnect. This is because the system finished the round and credited any winnings to your account.

If you're having connection issues with Blingi while your device is definitely connected to the internet, try restarting your device. If that doesn't work, please contact Customer Support via Live Chat or email at [support@blingi.com](mailto:support@blingi.com) with a detailed explanation of the problem.

Question 11

How do I find a game?

Accepted Answer

Looking for a specific game? Head to the [Blingi game lobby](https://www.blingi.com/en/casino) and type the game's name into the search bar. You can also click the All GAMES button to sort our games by provider.

Want to search for a specific tag or some text in the game description? You can paste this link into your browser's address bar and edit it:

> blingi.com/en/casino/?s=InsertSearchTermHere

To include a space in your search, use %20 where you want the space to be.

Question 12

What do I do if a technical error occurs?

Accepted Answer

If you encounter a technical error while playing, here's what to do:

* **Lost Connection:** If you lose your internet connection mid-spin, don't worry! Blingi saves your game data, and the round will usually play out automatically. You'll receive any winnings directly in your account. For games like Blackjack, the hand will time out as if you left the table.

* **Game Developer Error:** If the problem is with the game itself, you'll likely see an error message. Unfortunately, we can't resolve issues on the game provider's end, but we apologize for any inconvenience.

* **Other Errors:** If a simple reload or restart doesn't fix the problem, please contact our [Customer Support](https://www.blingi.com/en/support) team with a detailed explanation of what happened. The more information you provide, the better we can assist you. Be sure to include:
    * Game name
    * Time of the incident
    * Wager amount
    * Description of the problem
    * Screenshot of the issue (if possible)

You can send this information, including screenshots, to [support@blingi.com](mailto:support@blingi.com).

Question 13

What do I do if a game doesn't start after clicking the thumbnail?

Accepted Answer

If a game isn't loading, first try restarting your web browser. If that doesn't work, restart your device. You should also make sure your browser and device are fully updated with the latest software, as older software can sometimes cause issues.

If you're trying to play an older game, it might be a Flash-only title. Flash isn't supported on mobile, and many browsers block it automatically. Check your browser settings to see if that's the problem.

If you've tried all of these steps and the game still won't load, please get in touch with our [Customer Support](https://www.blingi.com/en/support) team for help.

Question 14

Is it safe to play at Blingi Casino?

Accepted Answer

Player safety and security are our top priorities at [Blingi Casino](https://www.blingi.com/en). Our team is constantly working to make sure Blingi is the safest online casino out there.

Here are a few things we do to keep your experience safe and secure:

* **Random Number Generators (RNGs):** Every game at Blingi uses an RNG to ensure that every spin, round, and card deal is 100% random. Our games aren't pre-programmed – when you click "spin," the RNG creates a random outcome. These RNGs are regularly audited to make sure they're working correctly.
  * **Top-notch Payment Security:** We use TLS encryption (the updated version of SSL) to protect your payments. This is the same technology used by major financial institutions to keep your [transactions secure](https://www.blingi.com/en/info/security-and-privacy).
  * **An Alert Payments Team:** Our Payments & Fraud Department is always on the lookout for any unusual or suspicious activity. If they spot something out of the ordinary, they might flag your account for review. We apologize for any inconvenience this might cause, but it's all part of keeping Blingi safe for everyone.
  * **Strict Regulation:** Blingi Casino is licensed by the [Malta Gaming Authority](https://www.mga.org.mt/) (MGA), one of the strictest gaming regulators in the world. The MGA has tons of experience and is known for its high standards. We always stay up-to-date with their regulations and will let you know if any changes affect your gameplay.
  * **Responsible Gaming:** We're committed to responsible gaming at Blingi. We offer a variety of resources to help you keep your gaming fun and under control. If you're concerned about problem gambling, check out our [Responsible Gaming Page](https://www.blingi.com/en/responsible-gaming) for information and support. You can also set Account Limits (like deposit limits and timeouts) in the My Account section of our website.

Question 15

Can I play the games for free?

Accepted Answer

You bet! Most of the games in the [Blingi game library](https://www.blingi.com/en/casino) are available to play for free in demo mode. Just log out of your account, head to the Games section (on desktop) or click the "≡" menu (on mobile), and browse our awesome selection. Click on any game thumbnail to give it a try – it's that easy!

Some games, like [Live Casino](https://www.blingi.com/en/casino/live-casino) and [jackpot](https://www.blingi.com/en/casino/jackpot-games) slots, are only available for real money play, though. But don't worry, the vast majority of our casino online slots can be enjoyed in demo mode.

Question 16

How long does it take for my deposit to arrive?

Accepted Answer

At Blingi, we like to keep things moving! As long as there are no hiccups on the technical side or your deposit isn't declined, your funds will land in your Blingi account instantly. True to our pay-and-play promise, you can jump into the action just seconds after making your deposit.

Question 17

Can I make deposits or withdrawals in another person's name?

Accepted Answer

Definitely not! Making deposits or withdrawals in someone else's name is a big no-no and goes against our terms and conditions. You can only use your own bank account to move money in and out of Blingi.

Remember, you're logging in with your social security number and personal bank details, so using someone else's info just won't work.

Question 18

Which deposit methods are available at Blingi?

Accepted Answer

[Blingi](https://www.blingi.com/en) is a pay-and-play online casino, so it's all about speed and simplicity! We use instant bank transfers, which means your funds appear in your account right away – whether you're on your computer or playing on the go. To make a deposit, just follow the usual bank verification steps with your provider (like Nordea, for example) – easy peasy! It's super safe and secure too.

Want to learn more about how it all works? Check out our [Payment Options](https://www.blingi.com/en/payment-options) page.

Question 19

What are the minimum limits for deposits and withdrawals at Blingi?

Accepted Answer

The minimum deposit and withdrawal amount at Blingi Casino is €20.

Want to know more about payments at Blingi? Check out our [Payment Options](https://www.blingi.com/en/payment-options) page.

Question 20

Do I need to pay for deposits and withdrawals?

Accepted Answer

Nope! Depositing and withdrawing money at Blingi Casino is absolutely free.

Question 21

How long until I receive my withdrawal?

Accepted Answer

Withdrawals at [Blingi Casino](https://www.blingi.com/en) are usually instant – you should see the money in your account within seconds! However, in some cases, things can be a tiny bit slower due to individual banks and their processing times. If you've requested a withdrawal and it hasn't arrived after a few hours, just get in touch with us via [support@blingi.com](mailto:support@blingi.com) so we can check it out for you.

Question 22

My deposit is not showing. What do I do?

Accepted Answer

Deposits at Blingi usually show up right away. If your deposit isn't showing in your account, please get in touch with our [Customer Support](https://www.blingi.com/en/support) team so they can help you out. We'll do our best to sort it out as quickly as possible! It's often due to a small hiccup with the payment provider, but we're here to help get things back on track.

For the fastest help, we recommend contacting our customer support team via Live Chat after logging in to your account. This will automatically fill in your details on the Live Chat screen, so our team can assist you even quicker.

Question 23

What do I do if I like a game that you don't offer?

Accepted Answer

If you're looking for a specific game that we don't have, but we already offer other games from the same provider, we'll do our best to add it to our collection!

This isn't always possible, especially for older Flash-based games.

You can see our current games sorted by provider by clicking **GAMES** in our [casino lobby](https://www.blingi.com/en/casino).

We're always looking for exciting new games to add to Blingi. If you know of a game developer we don't currently offer, please let our [Customer Support](mailto:support@blingi.com) team know. Our casino managers will look into it and try their best to accommodate your request.

Question 24

Which games can I play on mobile?

Accepted Answer

Almost all of our games at [Blingi Casino](https://www.blingi.com/en/) are available on modern mobile devices! With the exception of a few older Flash-based games, you can expect the same great playing experience whether you're on your phone, tablet, or computer.

Question 25

Can I use the same payment methods on mobile?

Accepted Answer

Yes, absolutely! You can deposit and withdraw using the same [payment methods](https://www.blingi.com/en/payment-options) on your phone, tablet, or computer.

Question 26

What kind of limits are available at Blingi?

Accepted Answer

[Blingi Casino](https://www.blingi.com/en) offers a variety of limits to help you manage your playing activity. These limits work automatically based on your settings. Here are the [Responsible Gaming](https://www.blingi.com/en/info/responsible-gaming) limits you can set:

* **Net loss limit:** Restricts the amount you can lose over a specific period.

* **Deposit limit:** Controls how much you can deposit into your account.

* **Timeout:** Temporarily freezes your account, either by your choice or triggered by certain actions.

You can also set an **Indefinite Self-Exclusion**, which blocks all access to your account. To regain access, you'll need to contact [Customer Support](https://www.blingi.com/en/support) and wait a minimum of 7 days.

You can find all these limits in the [My limits](https://www.blingi.com/en/account/limits) section of your account.

Question 27

Is my money safe at Blingi?

Accepted Answer

Absolutely! We use the [highest security standards](https://www.blingi.com/en/info/security-and-privacy) to protect your account and personal information, especially your payment details. Plus, to follow gaming regulations, we keep our company funds completely separate from customer funds. This means your money is always safe and sound.

Question 28

Can I make transactions at blingi before my account is verified?

Accepted Answer

Yes, you can! When you register with your bank details, it gives us an initial Know Your Customer (KYC) check, so you can [deposit and withdraw](https://www.blingi.com/en/payment-options) smaller amounts right away.

To follow gaming regulations, [Blingi Casino](https://www.blingi.com/en) will ask you to complete a full KYC check after you reach a certain transaction limit. This usually involves providing documents to prove your identity and that you're the owner of the bank account you're using.

Don't worry, we'll contact you when it's time to complete your KYC check. You don't need to contact support about this beforehand.

Question 29

Is it safe to upload my documents at Blingi?

Accepted Answer

Absolutely! We treat all your documents with the [highest standards of security](https://www.blingi.com/en/info/security-and-privacy) and discretion. Only our most senior staff will have access to them, and only when absolutely necessary.

Question 30

How long does an Account Verification take?

Accepted Answer

We do our best to verify all KYC documents within 24 hours of receiving them. However, things can sometimes take a bit longer during busy periods. We apologize for any inconvenience this may cause and appreciate your patience.

If your KYC check is taking more than a few working days, and you haven't heard from us about needing more documents, please get in touch with our [Customer Support](https://www.blingi.com/en/support) team to see what's causing the delay.

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